Frequently Asked Questions
01. What are the various Registration options?
Online registrations – Visit www.innerstrength.co.in to register.
Bulk / Corporate registrations [more than 25 registrations]: Write to us by posting an enquiry @ contact us tab and we will get in touch with you within 24hours.
02. I have made payment online, but haven’t received any confirmation or proof?
Kindly send us an email (email@example.com) with details of payment made along with the date of payment. We will check with our records and get in touch with you. If payment has been registered, then a confirmation email will be resent. Gmail users are requested to check the Promotions tab.
03. I have made an online registration and received confirmation, but I haven’t received my BIB number?
Like the previous edition, this edition too the BIB numbers will be generated after closure of registration. You can have the reference number for any communication. You will receive the BIB number closer to the race day.
04. Is a change in Race category allowed?
Yes, Race Category change can be accommodated until Jan 28,2020. Drop an request email to firstname.lastname@example.org with Subject ‘Change of Category’. It shall be acknowledged in 48 hours and processed further.
Multiple Change of Category will not be allowed. For example, in case of Person X has registered for Half Marathon and wants to change category to 10km, it can be accommodated. Further, from 10km shifting back to Half Marathon will not be accommodated. A fresh registration needs to be done, in such cases.
05. What about cancellation or refund of registration?
We do understand that unforeseen circumstances might force you to withdraw from the race. But unfortunately, no cancellations or refunds will be entertained. In case of your application is rejected by the organizers then the same will be refunded, post the basic deductions of INR 100
06. Can I register for a friend or a family member?
Yes. You can choose the number of registrations you wanted to do against each category and proceed with adding all Attendee details. You can also use the Add Runner Option to register your friend/family member. In such registrations, we recommend you fill right details and explain to them about the Medical Information you are filling with the Health Declaration / Waiver you are accepting on their behalf.
07. What will I get when I register for this event?
A running number bib (without which you will not be allowed on the course) that has an electronic timing chip attached to it; an Official Race Day T-Shirt, Goodie Bag, a Finisher’s medal and a hearty breakfast. On race day you can also expect baggage handling, on-course hydration, medical support, and of course a great running experience.
08. Can somebody else collect my race kit on the BIB Day?
Yes, you can have a friend/colleague/family member collect the bib and Marathon kit on your behalf. However, the representative needs to produce the following:
The official-confirmation email received by the runner, along with the photo ID proof.
A photocopy of the representative’s ID proof (Driving license, Passport, School/ College identity card, PAN card, Voters ID, Aadhar card)
09. Can I collect my bib on the race day?
No, the BIB and the race kit needs to be collected at the Expo. Details of Expo will be shared closer to the event day. A runner without a BIB will not be allowed on the Racecourse/Route
10. Can I transfer my registration to a friend or my family member?
No, transferring of the BIB to any other person will not be entertained. And if caught, will be marked disqualified. The Inner Strength Half Marathon 2020 (ISHM2020) registration is non-transferrable
11. How do we contact you directly?
For any queries or clarification, reach out to us at email@example.com